My Grand Opus of Irritation – An Open Letter To Yahoo

I’m a Writer and an Artist and a Free-Spirit and a Lover of All Things Beauty & Happy. One of my favorite pieces of street art is a Raised-Fist Afro Wielding “Power to the Peaceful” mural that once graced a small corner of the ever-changing graffiti phenomenon that is the Krog Street Tunnel in Atlanta. (I actually shed a tear when that mural was inevitably covered by newer material. Anybody out there possibly have a picture of it?) But I’m also a grown-up and a business woman and a realist. So, it goes without saying that I’m Hell on Heels if I give you a chance to do right and you screw it up. Today, Yahoo screwed up. Big Time. ~ Constance SHERESE

 

Yahoo Customer Care I am NOT a happy customer right now! I didn’t want a Yahoo account in the first place. All I wanted was to join my local community association group. The group is hosted by Yahoo, but on the log-in page there is an option to sign in using Facebook or Google. “Great!” Or so I thought. Not until AFTER I’d pressed the agree button to allow Yahoo access to my identity & contacts on Gmail did I get another screen notifying me that I’m still required to create a Yahoo Mail account anyway. What’s the point of signing in with Google & giving you all my info, if you’re still going to demand that I create another account I don’t want or need?

Then, when I say “screw it” and decide to create the new account, your system goes batty and won’t accept the password I created! Huh??? For the record, my chosen password was 9 characters in length, with upper case, lower case, and numerical symbols (as stipulated by your instructions). After 3 attempts to sign in and continually receiving “Invalid Password Format”, then voila! it finally went through.

Problem solved, right? Wrong! I was then transferred to your telephone verification page, where you told me to wait for a text message number to enter on screen to verify my identity. Only, guess what??? THAT doesn’t work either!!! I requested a text message twice. Received a text message twice. Only to have your system give me this message “Verification Failed”. I then asked for a phone call instead (hoping I might get a live person) but of course it was a recording … and that number didn’t work either.

I clicked the link for Customer Care on your website, but all that led me to was a bunch of articles on what I might be doing wrong. (Here’s a guess, I’m wasting my time trying to create an account I don’t want, with a company who hasn’t offered a decent product since 1998!) When I was finally able to locate your number – where it was hidden in a barely accessible location because you clearly don’t want to be bothered with talking to your potential customers – I was immediately greeted by this message:

“Hello, our call volume is high and you may be on hold for a while. If your call is disconnected, please send us an email by going to help.yahoo.com & following the prompts.” Are you kidding me? This is a joke, right? I’m being video-taped & any minute now someone’s going to pop out of a back corner, right? Because you can’t possibly think it’s acceptable to TELL your customers you’re just going to keep them on hold until either they give up or you hang up. What are we, playing a game of Chicken here?

It’s taken me 40 minutes to craft this Grand Opus of Irritation and guess what? I’m still on hold! On the bright side, I guess I should be happy you didn’t hang up on me?

Nevermind, I definitely won’t be getting a Yahoo Mail account after this nightmare. I WILL however be sharing this information ALL OVER social media. THIS is why Google rocks and you guys suck. It’s 2014, the United States is just starting to recover from a horrible economic plummet and somehow there are STILL big businesses who think it’s okay to treat potential customers like crap. #HowNOTToTreatACustomer #LessonsInHowToKamikazeYourBusinessReputation #GoogleRocksYahooSucks

P.s. Google, please don’t make me regret giving you this free publicity. You’re FABULOUS. Just make sure you don’t forget us little guys along the way. Thanks!

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